SSUNDAR. — Performance Systems Architecture

WHAT WE BUILD

Capability architecture.

Others offer programs. We build systems. The difference: programs end. Systems compound.

Four systems. That's it. Each one engineered to make capability structural, measurable, and permanent.

Judgment-Centered Design.

Leadership systems built on decision architecture, not competency checklists. Every intervention maps to a measurable judgment output.

0% faster decision velocity in ambiguous contexts

Capability Architecture.

Multi-skilled talent pools replace siloed expertise. Systems designed for role fluidity, not static job descriptions.

0× improvement in cross-functional deployment speed

Performance Engines.

Learning systems re-engineered to drive business outcomes. Direct linkage from capability investment to P&L impact.

0% reduction in capability-to-performance lag

Strategic Products & AI.

AI systems, strategic dashboards, and goal architectures that make organizational intelligence visible and actionable.

0× decision speed with AI-powered intelligence layers

Full Systems Architecture.

GLOBAL TECHNOLOGY

12,000-person engineering org. 23% annual attrition in mid-level technical leadership. Exit interviews: "lack of growth architecture."

Leadership attrition

23%9.1%

18 months

Internal mobility

8%34%

12 months

Time-to-competency

14 mo6 mo

Role transitions

FINANCIAL SERVICES

Post-merger integration. 4 legacy cultures. Existing playbook adoption at 4%. Four separate competency models with zero cross-functional alignment.

Framework adoption

4%89%

9 months

Decision consistency

31%78%

Cross-unit quarterly

Integration timeline

36 mo19 mo

vs. estimate

GLOBAL CONSULTING — BIG FOUR

$180M annual learning function. Zero measurable linkage to engagement profitability. Board mandate: prove ROI or restructure.

Learning ROI

Unmeasured4.2×

First fiscal year

Budget efficiency

$180M$112M

Same output quality

Cross-practice

11%41%

12 months

CONTACT CENTER — FORTUNE 300

8,500-seat operation across 6 sites. Quality scores plateaued for 3 consecutive years despite increasing L&D spend. Leadership layer managing by escalation, not judgment.

Quality scores

72%91%

9 months

Escalation rate

34%12%

6 months

First-call resolution

58%81%

12 months

GLOBAL CAPABILITY CENTER

Newly established GCC scaling from 200 to 2,000 in 18 months. Zero capability architecture. Leadership hired from 11 different companies with no shared operating model.

Time-to-productivity

16 wk7 wk

New hires

Leader readiness

23%84%

12 months

Delivery consistency

61%93%

Cross-team SLA

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HOW IT WORKS

Three phases. One engagement model.

Every phase ends with a tangible output you can hold someone accountable to. Including us.

4–6 WEEKS

Diagnosis.

System audit of existing capability infrastructure. We map how capability actually gets built in your organization — not how the org chart says it should work.

DELIVERABLES

• Architecture assessment with quantified friction points

• Gap analysis: current state vs. performance requirements

• Cost-of-inaction model with ROI projections

• Go/no-go recommendation with implementation scope

REQUIRES FROM YOU

Access to existing L&D data, system documentation, and 4–6 stakeholder conversations.

6–8 WEEKS

Design.

Capability architecture blueprinted to business outcomes. Every system component maps to a measurable performance output. This is a technical blueprint, not a strategy deck.

DELIVERABLES

• Complete architecture blueprint with component specifications

• Integration protocols between capability and performance systems

• Measurement framework with leading and lagging indicators

• Implementation roadmap with phased milestones

REQUIRES FROM YOU

Executive sponsor alignment, access to performance data systems, and defined success metrics.

12–16 WEEKS

Deployment.

Phased implementation with built-in measurement. System goes live in controlled segments with real-time adjustment based on performance data. Continuous optimization, not periodic check-ins.

DELIVERABLES

• Live system with autonomous performance dashboards

• Calibrated measurement infrastructure

• Internal team capability transfer documentation

• 90-day post-deployment performance report

AFTER ENGAGEMENT

Measurement continues autonomously. Your team owns the system. No dependency on us to maintain it.

→

TOTAL: 22–30 WEEKS

Engagement model.

Priced on architecture complexity, not hours. Every engagement has a defined ROI target agreed before work begins. We measure ourselves against it. So do you.

ENGAGEMENT STRUCTURE

• Fixed scope with defined outcomes per phase

• ROI target set and agreed before work begins

• Phase gates — proceed only if metrics warrant

• Direct access to principal architect throughout

FIT CHECK

If your challenge doesn't map to one of our four systems, we'll tell you. We don't expand the menu to close the deal.

Start with Diagnosis.

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Full Process.

PRINCIPAL

Shyam Sundar MV.

Systems architect. Not a consultant who advises from the outside — an operator who has built and run the systems from within.

Every system SSUNDAR. designs is informed by what works at scale under real organizational pressure — because he's been the one under the pressure.

AMAZON

Learning & Performance Architecture

Built capability systems across global operations. Designed judgment frameworks for high-velocity decision environments where wrong calls cost millions per hour.

ACCENTURE

Enterprise Capability Systems

Architected multi-skilled talent pool systems for Fortune 500 clients. Cross-industry deployment: technology, financial services, consulting.

COGNIZANT

Performance Engine Design

7,000+ employee capability systems. Re-engineered learning-to-performance linkage. Brandon Hall Group Excellence Award for measurable business impact.

SSUNDAR.

Performance Systems Architecture

Four systems. Judgment-centered design. The concentrated output of 25+ years building what most organizations are still trying to buy.

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INTERACTIVE

Organization Command Center.

Step into the war room. You're the incoming Chief Capability Officer. The organization is in crisis. You have 5 decisions, limited resources, and a ticking clock.

Every decision costs resources and reshapes the organization in real-time. Watch your altitude respond. Climb from danger zone to command altitude — or watch it collapse. AI analyzes your custom approaches in real-time. 10 industries. Free-text input. No two runs are identical.

Launch command center.

LIVE DASHBOARD

5 Organization Metrics

Attrition, capability, performance, judgment, integration — all responding in real-time

4 Resource Constraints

Budget, political capital, time, talent pipeline — all finite, all depleting

45-Second Decision Window

Clock is ticking. Hesitate too long and the system decides for you

Altitude Gauge

Climb from 3,000ft to command altitude. Every decision moves the needle. The trajectory tells the story

3 MINUTES • 10 INDUSTRIES • AI-POWERED ANALYSIS

Most Fortune 500 learning systems are expensive museums.

SSUNDAR. re-engineers performance systems.

Capability architecture.

Judgment-Centered Design.

Capability Architecture.

Performance Engines.

Strategic Products & AI.

Metrics, not testimonials.

Three phases. One engagement model.

Diagnosis.

Design.

Deployment.

Engagement model.

Shyam Sundar MV.

Organization Command Center.

Your learning system is either a performance engine or an expensive museum.